We are recruiting a Business Support Officer to join the successful Central BID Business Crime Reduction Partnership (BCRP).
You will support the Business Crime Reduction Partnership working within a team to deter, reduce and detect business crime, including shop theft and fraud, within Birmingham City Centre’s retail and hospitality area, working closely with businesses, and partners including West Midlands Police.
This is a full-time uniformed role, requiring staff to be physically fit to engage and support businesses and members of the public. You will provide visible reassurance and provide support to all Birmingham city centre businesses within the retail area. There will be occasion to support BCRP coordination duties.
Knowledge and skills needed to perform the role effectively:
These may be acquired through experience, specialised training, and/or professional or specialist education and training. The knowledge or skills required in the role are as follows:
- Proven communication, listening and interpersonal skills.
- Good standard of education with GCSEs (Grade 9-1/A-C) or Key Skills level 2 or equivalent in English and Maths.
- Knowledge or experience of working within a Business Crime Reduction Partnership.
- Experience of working in conjunction with partners including the local authority and Police.
- Experience and understanding of retail environments.
- Self-motivated, resilient and able to use own initiative whilst working within a team.
- Good level of IT competence, with working knowledge of Microsoft Office and online databases.
- Knowledge of Data Protection procedures.
- Knowledge or previous experience of using the Litorallis DISC application and desirable knowledge of other digital security systems used by retailers to detect and deter crime.
- Knowledge of primary investigation and evidence capture within a security and retail environment.
- Experience of working with partnerships including local authority and Police.
The role is full time, 37.5 hours per week, 5 days (Monday to Sunday if required).
Closing Date for applications 20 February 2026
Apply by emailing a letter of application and a current CV to; Christian.harrison@centralbid.co.uk
